SDM Automotive & Parts
Effective date: 25 May 2026
SDM Automotive & Parts respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information provided through our website, online forms, Google Ads lead forms, social media, phone calls, emails, and in-person enquiries.
1. Who we are
SDM Automotive & Parts is an automotive workshop based in Christchurch, New Zealand.
Website: sdmautomotiveandparts.com
Business: SDM Automotive & Parts
Location: Christchurch, New Zealand
For privacy questions, contact us using the contact details listed on our website.
2. Information we collect
We may collect personal information when you contact us, submit a form, request a quote, book a service, call us, message us, or interact with our ads.
This may include:
Name
Phone number
Email address
Vehicle registration number
Vehicle make, model, year, and engine details
Information about your vehicle issue, service request, modifications, or repair history
Photos, videos, or documents you choose to send us
Appointment or booking details
Payment, invoice, or job-related information
Website and advertising data, such as pages visited, form submissions, calls, and ad interactions
3. How we collect information
We may collect information directly from you when you:
Submit a website form
Submit a Google Ads lead form
Call, text, email, or message us
Book a service or request a quote
Visit our workshop
Interact with our website, social media, or advertising
We may also collect limited information through tools such as Google Analytics, Google Ads, website tracking tags, call tracking, cookies, and GoHighLevel.
4. Why we collect your information
We collect and use your information to:
Respond to enquiries
Provide quotes, bookings, repairs, servicing, diagnostics, tuning, and workshop services
Contact you about your vehicle or booking
Send reminders, updates, invoices, or follow-up messages
Manage customer records
Improve our website, services, advertising, and customer experience
Measure the performance of our marketing campaigns
Meet legal, accounting, tax, and business obligations
5. Marketing and follow-up communication
If you submit an enquiry, request a quote, or become a customer, we may contact you by phone, SMS, email, or other channels about your request, booking, vehicle, or related services.
We may also send occasional marketing or service-related messages. You can opt out of marketing messages at any time by following the unsubscribe instructions or contacting us directly.
6. Cookies, analytics, and advertising
Our website may use cookies and similar technologies to help us understand website activity, improve our services, and measure advertising performance.
We may use platforms including:
Google Analytics
Google Ads
Google Business Profile tools
Meta/Facebook advertising tools
GoHighLevel forms, CRM, and tracking tools
These tools may collect information such as website visits, ad clicks, form submissions, call clicks, and general device or browser information.
7. Sharing your information
We do not sell your personal information.
We may share information only when necessary with:
Staff, contractors, or service providers who help us operate our business
Software providers such as GoHighLevel, Google, Meta, email/SMS providers, payment providers, or booking systems
Parts suppliers, subcontractors, diagnostic specialists, tuners, or repair partners where needed to complete your job
Legal, accounting, insurance, or regulatory advisers
Authorities where required by law
8. Storage and security
We take reasonable steps to keep your personal information secure and protected from unauthorised access, loss, misuse, or disclosure.
Information may be stored in our workshop systems, email systems, CRM, cloud software, advertising platforms, accounting software, or other secure business tools.
9. Accessing or correcting your information
You have the right to request access to personal information we hold about you and to ask for it to be corrected if it is wrong or out of date. The Privacy Act 2020 includes rights for individuals to access and request correction of their personal information.
To request access or correction, contact us using the details on our website.
10. Privacy breaches
If a privacy breach occurs that is likely to cause serious harm, we will take appropriate steps under New Zealand privacy law, including notifying affected individuals and the Office of the Privacy Commissioner where required. The Privacy Act 2020 includes notification requirements for notifiable privacy breaches.
11. Overseas service providers
Some of the software and service providers we use may store or process information outside New Zealand. Where this happens, we take reasonable steps to ensure your information is handled securely and appropriately.
12. How long we keep information
We keep personal information only for as long as reasonably needed for the purposes it was collected, including customer service, workshop records, legal, tax, accounting, warranty, insurance, and business requirements.
13. Complaints
If you have a privacy concern, please contact us first so we can try to resolve it.
You may also contact the New Zealand Office of the Privacy Commissioner if you are not satisfied with our response. The Privacy Commissioner investigates privacy complaints and provides guidance on privacy rights in New Zealand.
14. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.